17. Januar 2024

Why Flatlift does not have an online shop – insights into our philosophy of customer advice

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At Flatlift we firmly believe that quality, trust and expertise are the cornerstones of our business philosophy. Our decision not to offer an online shop for our TV lift solutions reflects precisely these values. We attach great importance to personal and individual customer advice, be it by telephone, in our showroom or via email. Our solutions are not only technically demanding, but also require explanation. This ensures that our customers understand exactly why they should choose a flatlift solution.

Personal advice for tailor-made solutions

TV lift systems are complex products that require special knowledge when integrated into furniture, partition walls or ceilings. Through our comprehensive advice, we cover the complete integration of our solutions into your planned project. This approach protects you from choosing an unsuitable system that does not meet your needs or the requirements of your space.

Quality and durability: Invest in reliability

Our products are known for their durability, tested for up to two hundred thousand lifting cycles and guaranteed for up to ten years. This quality and reliability are a trademark of Flatlift and a decisive advantage over cheaper but less durable products from online retailers. A cheap lift system can be an attractive option in the short term, but carries the risk of breakdowns and additional costs for repairs and replacements.

Made in Germany: First choice among professionals worldwide

As a German specialist company with recognized know-how, our systems are the first choice for the world’s leading interior and yacht outfitters. With a Flatlift product you not only choose quality, but also the certainty that your project will be supported by experts. This not only ensures a smooth installation, but also a long-term increase in the value of your interior. We manufacture at our location in Worms am Rhein with German specialist staff. With our factory customer service, we operate throughout Europe and carry out the commissioning of certain projects. In our Flatlift Academy we train integrators and installation partners, such as carpenters, electricians and interior designers, in order to guarantee end customers the best possible installation quality and service.

Avoid hidden costs

A TV lift system from online retailers that initially appears cheaper can become more expensive in the long term, especially when it comes to replacement or adjustment costs. These can quickly exceed the original savings. Therefore, it is a wise decision to choose a high-quality product from Flatlift right from the start.

International presence and logistics

In the last nineteen years we have successfully implemented more than twenty thousand projects worldwide. Our Flatlift TV Lift System solutions are delivered by renowned parcel services such as FedEx and UPS as well as by shipping companies such as Kühne and Nagel. We use various shipping methods – from freight forwarding to sea freight and air freight – to ensure that our products reach anywhere in the world reliably and efficiently.


The decision against an online shop and in favor of personal advice is a central element of our company philosophy. At Flatlift we rely on tailor-made solutions, the highest quality and long-term customer satisfaction. Our approach allows us to minimize the ecological footprint of our products and services. By preventing potential online shop-related incorrect orders and device defects that could arise from improper integration, we make a significant contribution to reducing waste of resources. We achieve this by carefully adapting our products to the specific needs and spatial conditions of each individual customer.

By foregoing an online shop and focusing on individual advice, we ensure that every system sold optimally fits the customer’s requirements. This not only prevents the waste of materials and energy that would arise from returns and new orders, but also contributes to cost efficiency. Wrong orders or the replacement of defective devices often cause hidden costs – not only financially, but also in the form of lost time and increased CO2 emissions due to additional deliveries.

Our commitment to the quality and longevity of our products also means fewer repairs and replacements are required, extending the life cycle of our products and more and thus makes a positive contribution to environmental protection. We warmly invite you to convince yourself of our expertise and our passion for high-quality TV lift systems and at the same time make a contribution to environmental protection. If you are interested in a Flatlift TV Lift System we are happy to advise you! my name is Ralph J. Lonnegan Marketing Director at Flatlift TV Lift Systems germany.

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